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Terms & Conditions

To enable us to provide all our clients with the highest level of service, we require adherence to the following terms and conditions which will enable us to provide a superior range of accommodation to all.

1. A non refundable deposit of 50% of the agreed rental is payable immediately to confirm your booking. No booking is guaranteed until this payment is received by Ocean & Earth. We require a R280 booking fee and a refundable breakage deposit for all self catering apartments. You are required to pay the deposit within 2 working days of making the booking, failing which it will lapse. We also require confirmation of the payment. This deposit can be paid by way of bank transfer or direct deposit into our bank account. The bank account details are supplied with your invoice. If required by the owner of the accommodation, North Coast Accommodation are hereby specifically and irrevocably authorised to make payment of your rental to the owner, upon receipt of funds by us.

2. The non refundable balance of rental due is payable 21 days prior to arrival by way of bank transfer or direct deposit. Failure to make the final payment will result in cancellation of your booking and forfeiture of your deposit. If you are transferring funds from outside of the Republic, please note that we cannot be held liable for any of the costs associated with foreign exchange transactions, forex bank charges or Reserve Bank charges and these costs will be passed on to you for payment. And deducted from your breakage deposit.

3. Any cheque payments must be preceded by a ten working day clearance period. No other cheque payments will be accepted under any circumstances. In the event of a cheque being dishonoured for any reason whatsoever, you will be held liable for any bank charges incurred, and we have the right to cancel your booking immediately.

4. The breakage deposit will be refunded within 14 working days of your departure. We reserve the right to deduct any amount due in respect of damage/breakage/loss/theft of any items and specifically for any apparent misuse of linen and/or towels. You are liable for any amounts exceeding the breakage deposit at time of departure.

5. We require a copy of your identity document and proof of residence at the time of making the booking deposit.

6. If you reside outside of the Republic, and do not have a South African banking account, please advise us in order that we may refund your breakage deposit in cash.

7. We do not cater for students or groups of people where all persons are under the age of 25. Failure to adhere to this will result in immediate eviction with no refund.

8. The arrival time is 2pm on the date specified on your booking confirmation and departure time is 9am on the specified date. Please adhere to these times to enable us to service the apartment for your arrival or the next tenants’ arrival. Please advise us of your expected arrival and departure times to allow us to organise your keys. Where possible provide us with a cell phone number to enable us to contact you and confirm exact time of arrival on the day.

9. There are strictly no pets allowed in any of the apartments. Failure to adhere to this rule will result in immediate eviction with no refund of rent.

10. Tenants are expected to appreciate the fact that other apartment owners/tenants are present in the complex at all times and to keep noise to a minimum, particularly after 10pm in the evening and before 7am in the morning. Failure to adhere to this will result in immediate eviction with no refund of rent.

11. Your booking confirmation will specify the maximum number of people permitted to stay in the accommodation during your holiday. Failure to adhere to this will result in immediate eviction with no refund of rent.

12. We will supply all linen, crockery, cutlery, and appliances as specified in our detailed property description. The linen is changed every 7th day for serviced apartments only. If you require clean linen and towels more regularly an additional charge will be levied. We will endeavour to repair any faulty equipment as soon as practically possible after you notify us of the fault. No reduction of rental will be made for delays in repairs beyond our control. We will endeavour to find a substitute appliance when necessary.

13. You are required to supply your own beach & bath towels . Please also bring your own DSTV Smart card as these are not supplied with the accommodation. It is possible to hire a card from Telenorth : Ian : 0824109426.

14. Please leave the apartment in the condition in which it was found, with all doors and windows securely locked, outdoor furniture duly stored, and the keys returned to us in accordance with the agreed method.

15. In the event of North Coast Accommodation employing attorneys to enforce any of their rights, or the registered owners rights in terms of this Agreement, the tenant agrees to be held liable for costs on an attorney and client scale.

16. North Coast Accommodation and the registered owners of the property accept no liability in the event of injury or death of any person in occupation of rented premises.

17. North Coast Accommodation endeavour to ensure the property is equipped with adequate security. However North Coast Accommodation and the registered owners of the property accept no liability for any thefts that occur during your occupation. Please contact us if at any stage you have concerns about the security. Any breaches of the security should be reported to the Police as soon as possible. Please ensure that alarms are activated at night and when you are away from the premises.

18. In the unlikely event that the property becomes unavailable for any reason, North Coast Accommodation reserve the right to substitute the property for a suitable alternative or to refund your rental to you.

19. No rental refunds will be made in the event that the property is vacated earlier than the period you have booked for.